Service Canada Help: My Service Canada Account, EI, CPP and OAS

How to Sign In to My Service Canada Account (MSCA) Go to the official My Service Canada Account page, choose the sign-in option you registered with (Interac Sign-In Partner, GCKey, or B.C./Alberta provincial sign-in), then complete multi-factor authentication. First time? Register once using the Interac verification service or a Personal Access Code (PAC). How to Register for My Service Canada Account Choose a sign-in method (Interac Sign-In Partner, GCKey, or an Alberta.ca Account or BC Services Card), enter your SIN, then verify your identity with the Interac verification service, your SIN application number or a Personal Access Code (PAC). You must be at least 12 and register only for yourself. Personal Access Code (PAC) for My Service Canada Account: How to Get One A Personal Access Code (PAC) confirms your identity when registering for My Service Canada Account. Request one online with your SIN and postal code; it arrives by mail within 5 to 10 business days. For faster access, use the Interac verification service instead. My Service Canada Account Security Code and Locked Account Help My Service Canada Account requires multi-factor authentication: an authenticator app, text message, voice message or passcode grid. Set up a backup method. If your account is locked because of the security code, call the help desk at 1-866-279-5238. What Is GCKey? Using It for My Service Canada Account GCKey is a Government of Canada username and password used to sign in to services such as My Service Canada Account. You can create one while registering for MSCA. GCKey cannot be used to sign in to a CRA account. Mon dossier Service Canada: My Service Canada Account in French "Mon dossier Service Canada" is the French name of My Service Canada Account (MSCA). It is the same account in either official language, so you sign in with the same method you registered with. Free tool Which Government Account Do I Need? CRA or My Service Canada Account Taxes and CRA-run benefits (Canada child benefit, GST/HST credit, Disability Tax Credit) are in CRA My Account. EI, CPP, OAS, the Canadian Dental Care Plan, the Canada Disability Benefit and your SIN are in My Service Canada Account. Service Canada Phone Numbers: EI, SIN, CPP, OAS and Account Help EI: 1-800-206-7218. SIN: 1-866-274-6627. CPP and OAS: 1-800-277-9914. My Service Canada Account help desk: 1-866-279-5238. General questions: 1 800 O-Canada (1-800-622-6232). Most officer lines are open Monday to Friday, 8:30 am to 4:30 pm local time. CPP Phone Number: How to Contact the Canada Pension Plan The Canada Pension Plan phone number is 1-800-277-9914 (Canada and the U.S.). Agents answer Monday to Friday, 8:30 am to 4:30 pm local time, and the automated service runs 24/7. From outside Canada and the U.S., call 1-613-957-1954 collect. OAS Phone Number: How to Contact Old Age Security The Old Age Security phone number is 1-800-277-9914 (Canada and the U.S.), the same as CPP. Agents answer Monday to Friday, 8:30 am to 4:30 pm local time; the automated service runs 24/7. From outside Canada and the U.S., call 1-613-957-1954 collect. EI Phone Number: How to Contact Employment Insurance The Employment Insurance phone number is 1-800-206-7218. The automated information service runs 24/7; press 0 to reach an officer, Monday to Friday, 8:30 am to 4:30 pm. Submit bi-weekly reports by phone at 1-800-531-7555. Service Canada Offices: What You Can Do In Person and What to Bring At a Service Canada office you can apply for EI, get help with an application, submit documents, get a Personal Access Code or a temporary EI access code, and update your information. Bring your SIN and original, valid ID. How to Apply for Employment Insurance (EI) Online Apply online as soon as you stop working: waiting more than 4 weeks after your last day can cost you benefits. The application takes about 1 hour. You need your SIN, addresses, banking details and your employment details for the past 52 weeks. EI Bi-Weekly Reports: How and When to Submit Them Submit an EI report every 2 weeks online through the Internet Reporting Service, or by phone at 1-800-531-7555. You need your SIN and the 4-digit access code from your benefit statement. You have 3 weeks from each due date to submit. How to Apply for a Social Insurance Number (SIN) Apply online (fastest), by mail, or in person by appointment. It is free. You need a primary identity document such as a birth certificate, citizenship certificate, PR card or eligible work or study permit, plus a secondary ID if you are an adult. Plastic SIN cards are no longer issued. How to Change Your Address With Service Canada (EI, CPP, OAS) You can change your personal information online in My Service Canada Account only for OAS and the Canadian Dental Care Plan. For EI, CPP and the Canada Disability Benefit, call the program, request a call back, or visit a Service Canada office. Updating the CRA does not update Service Canada.