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Service Canada

EI Bi-Weekly Reports: How and When to Submit Them

Submit an EI report every 2 weeks online through the Internet Reporting Service, or by phone at 1-800-531-7555. You need your SIN and the 4-digit access code from your benefit statement. You have 3 weeks from each due date to submit.

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Timing

After each report you see your next due date. You can't file before that date, and you have 3 weeks from it to submit. Paper reports are only for people who can't report online or by phone.

Step by step

  1. Have your SIN and 4-digit access code ready.

    The access code is on the benefit statement Service Canada mailed you after you applied.

  2. Open the Internet Reporting Service or call the Telephone Reporting Service.
  3. Answer the questions for each week.

    Dates and hours worked and earnings before deductions (even if paid later), employer contact details, school or training hours, whether you were available for work, and any other money received.

  4. Review before you submit.

    Found a mistake after submitting? Call EI as soon as possible to avoid an overpayment.

Phone numbers

EI Telephone Reporting Service (bi-weekly reports)

1-800-531-7555

Employment Insurance (automated info 24/7, press 0 for an officer)

1-800-206-7218

Officers: Monday to Friday, 8:30 am to 4:30 pm. Automated service: 24/7.

From outside Canada and the U.S.: 1-877-486-1650

TTY: 1-800-529-3742

Related

How to Apply for Employment Insurance (EI) Online Apply online as soon as you stop working: waiting more than 4 weeks after your last day can cost you benefits. The application takes about 1 hour. You need your SIN, addresses, banking details and your employment details for the past 52 weeks. Service Canada Phone Numbers: EI, SIN, CPP, OAS and Account Help EI: 1-800-206-7218. SIN: 1-866-274-6627. CPP and OAS: 1-800-277-9914. My Service Canada Account help desk: 1-866-279-5238. General questions: 1 800 O-Canada (1-800-622-6232). Most officer lines are open Monday to Friday, 8:30 am to 4:30 pm local time.

Sources

North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.