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Service Canada

Service Canada Offices: What You Can Do In Person and What to Bring

At a Service Canada office you can apply for EI, get help with an application, submit documents, get a Personal Access Code or a temporary EI access code, and update your information. Bring your SIN and original, valid ID.

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What to bring

Your social insurance number and original, valid identification. A passport, permanent resident card, Certificate of Indian Status, or provincial or territorial ID card or driver's licence is accepted on its own; otherwise bring two documents from the approved list.

Things you can do in person

  • Apply for Employment Insurance or get help with an application
  • Submit documents and update your personal information
  • Get a temporary EI access code
  • Get a Personal Access Code for My Service Canada Account
  • Apply for a SIN (by appointment, requested online)

Services are available in sign language, and by telephone interpretation if you don't speak English or French.

Phone numbers

1 800 O-Canada: general Government of Canada information

1-800-622-6232

Monday to Friday, 8 am to 5 pm local time

TTY: 1-800-926-9105. For questions about your own file, contact the program directly.

Related

Service Canada Phone Numbers: EI, SIN, CPP, OAS and Account Help EI: 1-800-206-7218. SIN: 1-866-274-6627. CPP and OAS: 1-800-277-9914. My Service Canada Account help desk: 1-866-279-5238. General questions: 1 800 O-Canada (1-800-622-6232). Most officer lines are open Monday to Friday, 8:30 am to 4:30 pm local time. How to Apply for a Social Insurance Number (SIN) Apply online (fastest), by mail, or in person by appointment. It is free. You need a primary identity document such as a birth certificate, citizenship certificate, PR card or eligible work or study permit, plus a secondary ID if you are an adult. Plastic SIN cards are no longer issued.

Sources

North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.