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Service Canada

EI Phone Number: How to Contact Employment Insurance

The Employment Insurance phone number is 1-800-206-7218. The automated information service runs 24/7; press 0 to reach an officer, Monday to Friday, 8:30 am to 4:30 pm. Submit bi-weekly reports by phone at 1-800-531-7555.

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Before you call

Have your SIN and your 4-digit access code (from the benefit statement mailed to you) ready. Service Canada's goal is to answer EI calls within 10 minutes.

Without calling

  • Apply, report and check your claim online, 24/7, in My Service Canada Account.
  • Request a call-back with the eServiceCanada form: an officer calls you within 2 business days.
  • Visit a Service Canada office (bring your SIN and original ID).

Phone numbers

Employment Insurance (automated info 24/7, press 0 for an officer)

1-800-206-7218

Officers: Monday to Friday, 8:30 am to 4:30 pm. Automated service: 24/7.

From outside Canada and the U.S.: 1-877-486-1650

TTY: 1-800-529-3742

EI Telephone Reporting Service (bi-weekly reports)

1-800-531-7555

From outside Canada and the U.S.

1-877-486-1650

Call charges may apply.

TTY

1-800-529-3742

Related

How to Apply for Employment Insurance (EI) Online Apply online as soon as you stop working: waiting more than 4 weeks after your last day can cost you benefits. The application takes about 1 hour. You need your SIN, addresses, banking details and your employment details for the past 52 weeks. EI Bi-Weekly Reports: How and When to Submit Them Submit an EI report every 2 weeks online through the Internet Reporting Service, or by phone at 1-800-531-7555. You need your SIN and the 4-digit access code from your benefit statement. You have 3 weeks from each due date to submit. Service Canada Phone Numbers: EI, SIN, CPP, OAS and Account Help EI: 1-800-206-7218. SIN: 1-866-274-6627. CPP and OAS: 1-800-277-9914. My Service Canada Account help desk: 1-866-279-5238. General questions: 1 800 O-Canada (1-800-622-6232). Most officer lines are open Monday to Friday, 8:30 am to 4:30 pm local time.

Frequently asked questions

How do I talk to a real person at EI?

Call 1-800-206-7218 and press 0 to reach an officer, Monday to Friday, 8:30 am to 4:30 pm. Officer lines are closed on weekends and public holidays.

Sources

North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.