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CRA

How to Contact the CRA: Phone, Online Chat, Your Account and Mail

You can contact the CRA by phone (1-800-959-8281 for individuals), by live online chat inside My Account, through your CRA account, or by mail to a tax centre. Phone and chat agents are available Monday to Friday, 8 am to 8 pm Eastern time. The CRA has no walk-in offices.

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1. By phone

Individuals: 1-800-959-8281. Benefits: 1-800-387-1193. Businesses: 1-800-959-5525. Monday to Friday, 8 am to 8 pm Eastern time. See every CRA phone number.

2. By online chat

Sign in to your CRA account, select your Individual account and ask the virtual assistant your question. If it can't help, ask for a live agent (Monday to Friday, 8 am to 8 pm Eastern time). Live chat covers personal income tax, benefits, savings and pension plans, and payments to the CRA. It doesn't cover business income, My Business Account, Represent a Client, rental income, estates, non-residents, foreign income, capital gains or crypto-assets: call for those.

A virtual assistant for general questions is also available 24/7 on CRA pages on canada.ca. Never type your SIN or banking details into it.

3. Through your CRA account

Many things don't need a call: change your address or direct deposit, check your refund status, and read your CRA mail.

4. By mail

Write to the tax centre that serves you. See CRA mailing addresses.

In person?

There is no walk-in counter service at CRA tax centres. You may be able to pay the CRA in person at a Canada Post outlet with cash or debit.

Related

CRA Phone Number and Contact Numbers (2026): Every Line and Hours The main CRA phone number is 1-800-959-8281 for personal tax and CRA account questions. For benefits like the Canada child benefit call 1-800-387-1193, and for businesses 1-800-959-5525. All three are open Monday to Friday, 8 am to 8 pm Eastern time, and closed on weekends and public holidays. CRA Mailing Addresses: Where to Mail Your Tax Return and Letters Paper tax returns go to the Winnipeg, Sudbury or Jonquière tax centre depending on where you live. Western Canada mails to Winnipeg (PO Box 14001, Station Main, Winnipeg MB R3C 3M3); Atlantic Canada, Nunavut, Toronto and Ottawa to Sudbury (1050 Notre Dame Avenue, Sudbury ON P3A 5C2). Filing online is faster. CRA Hours: When Are CRA Phone Lines Open? The main CRA lines for individuals, benefits and businesses are open Monday to Friday, 8 am to 8 pm Eastern time, and closed on weekends and public holidays. Automated services run 7 days a week from 6 am to 3 am Eastern time.

Frequently asked questions

How do I talk to a real person at the CRA?

Call 1-800-959-8281 (individuals) during agent hours, Monday to Friday, 8 am to 8 pm Eastern time, or sign in to My Account and request a live chat agent through the virtual assistant.

Can I email the CRA?

The CRA does not list a general email address for enquiries. Use the phone, online chat in My Account, your CRA account, or mail.

Sources

North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.