Personal Access Code (PAC) for My Service Canada Account: How to Get One
A Personal Access Code (PAC) confirms your identity when registering for My Service Canada Account. Request one online with your SIN and postal code; it arrives by mail within 5 to 10 business days. For faster access, use the Interac verification service instead.
Other ways to get a PAC
- In person at a Service Canada office, with your SIN, postal code (or country) and valid ID.
- By phone at 1-800-277-9914, only if you are a returning CPP or OAS client. You need your SIN and answers to your security questions.
Already applied for CPP or OAS?
Service Canada already mailed you a PAC in a letter. If you lost it, request a new one.
Never arrived?
Submit an eServiceCanada request form and a representative calls you back within 2 business days, or verify with the Interac verification service if your bank offers it.
Step by step
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Have your social insurance number and postal code ready.
If you live outside Canada, use your country of residence instead of a postal code.
- Request the PAC online on the official PAC page.
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Wait for the letter.
It arrives by mail within 5 to 10 business days.
- Use the code to finish registering.
Phone numbers
CPP and OAS (also Personal Access Codes for returning CPP/OAS clients)
1-800-277-9914Agents: Monday to Friday, 8:30 am to 4:30 pm local time. Automated: 24/7.
From outside Canada and the U.S.: 1-613-957-1954 (collect, Eastern time)
TTY: 1-800-255-4786
Related
Sources
- Personal Access Code (canada.ca, 2026-10-02) (canada.ca)
North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.