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Service Canada

How to Sign In to My Service Canada Account (MSCA)

Go to the official My Service Canada Account page, choose the sign-in option you registered with (Interac Sign-In Partner, GCKey, or B.C./Alberta provincial sign-in), then complete multi-factor authentication. First time? Register once using the Interac verification service or a Personal Access Code (PAC).

Last verified How we check our facts

Free tool: Which Government Account Do I Need? CRA or My Service Canada Account

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What you can do in My Service Canada Account

  • Canadian Dental Care Plan
  • Employment Insurance
  • Canada Pension Plan and Old Age Security
  • Canada Disability Benefit
  • Social Insurance Number
  • Links to your National Student Loans Service Centre and Canada Apprentice Loan accounts
  • Debt statements

Looking for tax slips like your T4? Those are in CRA My Account, not My Service Canada Account. Not sure which account you need? Use the tool above.

Getting help

  • GCKey problems: use the GCKey help page and its contact form.
  • Program questions (EI, CPP, OAS, dental, SIN): each program has its own contact page, linked from the official My Service Canada Account page.
  • Anything else: 1 800 O-Canada.

Step by step

  1. Open the official My Service Canada Account page.

    Use the official link on this page, or type canada.ca into your browser yourself.

  2. Choose the sign-in option you registered with.

    Interac Sign-In Partner (your online banking), GCKey (a username and password you create with the government), or provincial sign-in (B.C. and Alberta only). To use a different option, you have to register with it.

  3. Complete multi-factor authentication.

    Multi-factor authentication is mandatory for My Service Canada Account, so keep your phone or authenticator app handy.

  4. First time only: verify your identity.

    You verify your identity once when you register, either with the Interac verification service or with a Personal Access Code (PAC). If you already applied for CPP or OAS, a PAC was mailed to you; otherwise you can request one.

Related

Free tool Which Government Account Do I Need? CRA or My Service Canada Account Taxes and CRA-run benefits (Canada child benefit, GST/HST credit, Disability Tax Credit) are in CRA My Account. EI, CPP, OAS, the Canadian Dental Care Plan, the Canada Disability Benefit and your SIN are in My Service Canada Account. How to Sign In to Your CRA Account (My Account): Steps and Fixes Go to the official "Sign in to your CRA account" page on canada.ca, choose the same sign-in option you registered with (your bank, a CRA user ID and password, or a B.C./Alberta provincial partner), then enter your one-time passcode. Stuck? The troubleshooter below gives the CRA's fix for your exact problem.

Frequently asked questions

Is My Service Canada Account the same as CRA My Account?

No. They are separate accounts. My Service Canada Account covers EI, CPP, OAS, the Canadian Dental Care Plan, the Canada Disability Benefit and SIN. CRA My Account covers taxes and CRA-run benefits like the Canada child benefit.

What is a Personal Access Code (PAC)?

A code used to confirm your identity when you register for My Service Canada Account. If you applied for CPP or OAS, it was mailed to you. Otherwise you can request one on the official PAC page, or verify your identity with the Interac verification service instead.

Can I switch from GCKey to my bank sign-in?

Yes, but you need to register with the new option. My Service Canada Account says to use the option you registered with every time you sign in.

Sources

North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.