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Service Canada

CPP Phone Number: How to Contact the Canada Pension Plan

The Canada Pension Plan phone number is 1-800-277-9914 (Canada and the U.S.). Agents answer Monday to Friday, 8:30 am to 4:30 pm local time, and the automated service runs 24/7. From outside Canada and the U.S., call 1-613-957-1954 collect.

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What to call about

CPP questions, and changes to your direct deposit or contact information. Closed weekends and public holidays.

Without calling

  • My Service Canada Account (24/7): application status, contributions, benefit estimates, payments, tax slips, phone number changes and document uploads.
  • Call-back request: submit the eServiceCanada form and Service Canada calls you within 2 business days.

Video Relay Service: register in the Canada VRS app and find the number in its directory. Other relay services call 1-800-277-9914.

Visiting a Service Canada office

Bring one of: a driver's licence or provincial or territorial ID card, a Canadian or foreign passport, a permanent resident card, or a Certificate of Indian Status. Otherwise bring two of: a provincial or territorial birth certificate, a certificate of Canadian citizenship, a certificate of registration of birth abroad, or another Canadian government-issued ID.

Phone numbers

Canada Pension Plan (Canada and U.S.)

1-800-277-9914

Agents: Monday to Friday, 8:30 am to 4:30 pm local time. Automated: 24/7.

From outside Canada and the U.S. (collect)

1-613-957-1954

Eastern time

TTY

1-800-255-4786

Related

OAS Phone Number: How to Contact Old Age Security The Old Age Security phone number is 1-800-277-9914 (Canada and the U.S.), the same as CPP. Agents answer Monday to Friday, 8:30 am to 4:30 pm local time; the automated service runs 24/7. From outside Canada and the U.S., call 1-613-957-1954 collect. CPP and OAS Payment Dates 2026 Remaining 2026 dates: November 26 and December 22. Canada Pension Plan and Old Age Security are paid on the same day each month, near the end of the month. December's payment comes early, on December 22. How to Sign In to My Service Canada Account (MSCA) Go to the official My Service Canada Account page, choose the sign-in option you registered with (Interac Sign-In Partner, GCKey, or B.C./Alberta provincial sign-in), then complete multi-factor authentication. First time? Register once using the Interac verification service or a Personal Access Code (PAC). Service Canada Phone Numbers: EI, SIN, CPP, OAS and Account Help EI: 1-800-206-7218. SIN: 1-866-274-6627. CPP and OAS: 1-800-277-9914. My Service Canada Account help desk: 1-866-279-5238. General questions: 1 800 O-Canada (1-800-622-6232). Most officer lines are open Monday to Friday, 8:30 am to 4:30 pm local time.

Frequently asked questions

What is the phone number for CPP?

1-800-277-9914 from Canada and the U.S., Monday to Friday, 8:30 am to 4:30 pm local time.

Is the CPP phone number the same as OAS?

Yes. Both use 1-800-277-9914.

Sources

North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.