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CRA Online Mail: How to View Your CRA Letters in My Account

With electronic mail turned on, most CRA notices and letters go to your CRA account instead of Canada Post, and you get an email when something new arrives. Change the setting under Profile, then Notification Preferences.

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Where to find your letters

Select the mail icon for your Individual account, or open the account and look under Correspondence. Online mail can't be deleted. Some documents may still come by post.

Changed your email address? Update your Notification preferences too, or the alerts go to the old address.

Step by step

  1. Sign in to your CRA account and select your Individual account.
  2. On the Overview page, select Profile.
  3. Go to Notification Preferences and select Edit, then Start.
  4. Confirm your email address and select or unselect Electronic mail.
  5. Select Next, confirm the Terms of use, and Submit.

Related

CRA Phone Number and Contact Numbers (2026): Every Line and Hours The main CRA phone number is 1-800-959-8281 for personal tax and CRA account questions. For benefits like the Canada child benefit call 1-800-387-1193, and for businesses 1-800-959-5525. All three are open Monday to Friday, 8 am to 8 pm Eastern time, and closed on weekends and public holidays. CRA Notice of Assessment: Where to Find It and When It Arrives Your notice of assessment is available in CRA My Account once your return is processed. The CRA aims to process 95% of returns filed online within 4 weeks and paper returns within 8 weeks, when filed by the due date. You can view it even with limited access. Is It Really the CRA? How to Spot a CRA Scam Call, Email or Text The CRA never demands payment by e-transfer, gift cards, prepaid cards or cryptocurrency, never threatens arrest or deportation, and never sends refunds by e-transfer or text. It only texts for sign-in passcodes. If in doubt, hang up and call the CRA on an official number.

Sources

North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.