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Which CRA Number Do I Call? Find the Right Line and Hours
Most people need 1-800-959-8281 (individual tax and account questions) or 1-800-387-1193 (benefits). Both are open Monday to Friday, 8 am to 8 pm Eastern time. Pick your issue below to get the exact line, its hours and whether it is open now.
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Main CRA phone lines
| For | Number | Hours |
|---|---|---|
| Individual enquiries: taxes, your CRA account, security codes, Disability Tax Credit questions, payments | 1-800-959-8281 | Mon to Fri, 8 am to 8 pm ET |
| Benefits: Canada child benefit, GST/HST credit or Canada Groceries and Essentials Benefit | 1-800-387-1193 | Mon to Fri, 8 am to 8 pm ET |
| Business enquiries | 1-800-959-5525 | Mon to Fri, 8 am to 8 pm ET |
| Ontario benefits and credits (Ontario Trillium Benefit) | 1-877-627-6645 | Mon to Fri, 8:15 am to 5 pm ET |
| Alberta child and family benefit | 1-800-959-2809 | Mon to Fri, 9 am to 5 pm MT |
| Fraud or identity theft (individuals) | 1-833-995-2336 | Mon to Fri, 8 am to 4 pm |
| TTY and Canada Video Relay Service | 1-800-665-0354 | Mon to Fri, 8 am to 8 pm ET |
| Yukon, Northwest Territories, Nunavut (867 area code): individuals / businesses | 1-866-426-1527 / 1-866-841-1876 | See the CRA contact page |
From outside Canada and the U.S., individuals call 1-613-940-8495 and businesses 1-613-940-8497 (collect calls accepted through an operator).
Automated services (refund status, benefit payment dates, account balance) are available 7 days a week, 6 am to 3 am Eastern time.
Related
Frequently asked questions
Is the CRA open on weekends?
The agent lines are closed on weekends and public holidays. The automated phone services run 7 days a week, 6 am to 3 am Eastern time.
Can I contact the CRA without calling?
For many topics the CRA offers an online chat service. Check the official CRA online chat page to see which topics it covers.
Sources
- Contact the Canada Revenue Agency (canada.ca)
- CRA online chat (canada.ca)
North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.