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Passports

Passport Canada Phone Number: Contact the Passport Program

The Passport Program phone number is 1-800-567-6868 (toll-free in Canada and the U.S.), Monday to Friday, 8:30 am to 5 pm local time. TTY: 1-866-255-7655. From outside Canada and the U.S., contact the nearest Government of Canada office.

By Fact-checked by Samuel Athur

Last verified How we check our facts

Before you call

Have your application or file number ready. Callers in the U.S. Pacific time zone are served from 8:30 am to 4 pm. Lines are closed on statutory holidays.

Passport offices and the Passport Program are run by Immigration, Refugees and Citizenship Canada (IRCC). "Passport Canada" is the old name.

Phone numbers

Passport Program (Canada and U.S.)

1-800-567-6868

Monday to Friday, 8:30 am to 5 pm local time (Newfoundland 9 am to 5:30 pm). Closed on statutory holidays.

Passport Program (direct line)

1-819-997-8338

Same hours as the toll-free line

TTY (hearing or speech impairment)

1-866-255-7655

Monday to Friday, 8:30 am to 5 pm local time

Refugee travel documents and certificates of identity

1-888-242-2100

Monday to Friday, 8 am to 4 pm local time. Automated service 24/7.

Related

Passport Processing Times in Canada: How Long It Takes Passport applications by mail or online take up to 20 business days plus mailing time. In person, standard service takes 10 or 20 business days. If you have proof of travel, passport offices offer express pickup in 2 to 9 business days or urgent pickup by the end of the next business day. Lost or Stolen Canadian Passport: What to Do Report a lost or stolen Canadian passport right away by calling the Passport Program at 1-800-567-6868 (outside Canada, contact the nearest Government of Canada office). The passport is cancelled once reported. To replace it, apply for a new passport; renewing is not possible. Service Canada Phone Numbers: EI, SIN, CPP, OAS and Account Help EI: 1-800-206-7218. SIN: 1-866-274-6627. CPP and OAS: 1-800-277-9914. My Service Canada Account help desk: 1-866-279-5238. General questions: 1 800 O-Canada (1-800-622-6232). Most officer lines are open Monday to Friday, 8:30 am to 4:30 pm local time. CRA Phone Number and Contact Numbers (2026): Every Line and Hours The main CRA phone number is 1-800-959-8281 for personal tax and CRA account questions. For benefits like the Canada child benefit call 1-800-387-1193, and for businesses 1-800-959-5525. All three are open Monday to Friday, 8 am to 8 pm Eastern time, and closed on weekends and public holidays.

Frequently asked questions

Is Passport Canada open on Saturday?

The phone lines are closed on weekends. For a weekend travel emergency, the official contact page explains what to do.

Can I check my passport application status by phone?

Yes, or use the online status check on the official passport pages.

Sources

North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.