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CRA

Forgot Your CRA Password? How to Reset It

On the official CRA sign-in page, choose "CRA user ID and password", then "Forgot your password?". Enter your CRA user ID, answer your security questions, and create a new password of 8 to 64 characters with upper- and lower-case letters and a number.

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Forgot your security answers too?

Register again for a new credential using your existing multi-factor authentication method. Your old user ID is removed. If the CRA has locked your account, you can't re-register and need to contact the CRA.

Step by step

  1. Open the official CRA sign-in page and choose "CRA user ID and password".
  2. Select "Forgot your password?".
  3. Enter your CRA user ID.
  4. Answer your security questions.
  5. Create a new password.

    8 to 64 characters, at least one upper-case letter, one lower-case letter and one number. No spaces, no accented characters, and no more than 4 identical characters in a row.

Related

CRA Phone Number and Contact Numbers (2026): Every Line and Hours The main CRA phone number is 1-800-959-8281 for personal tax and CRA account questions. For benefits like the Canada child benefit call 1-800-387-1193, and for businesses 1-800-959-5525. All three are open Monday to Friday, 8 am to 8 pm Eastern time, and closed on weekends and public holidays. Forgot Your CRA User ID? How to Recover It On the official CRA sign-in page, choose "CRA user ID and password", then "Forgot your user ID?". Enter your SIN, date of birth and the line 15000 amount from one of your last two tax returns, then answer your security questions. CRA Account Locked or Revoked: How to Get Back In Too many wrong passcodes lock you out for 30 minutes; three lockouts make it permanent and you must call the CRA. For forgotten credentials or a revoked user ID, register again for a new credential using your existing passcode method. If the CRA locked your account, call 1-800-959-8281.

Frequently asked questions

Can the CRA tell me my password over the phone?

No. Passwords are reset online with your security questions, or you register again for a new credential.

Sources

North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.