Skip to content

CRA

Forgot Your CRA User ID? How to Recover It

On the official CRA sign-in page, choose "CRA user ID and password", then "Forgot your user ID?". Enter your SIN, date of birth and the line 15000 amount from one of your last two tax returns, then answer your security questions.

Last verified How we check our facts

Free tool: CRA Sign-In Troubleshooter: Fix Your CRA Account Problem

This tool needs JavaScript. Open the tool page for the written version.

Can't answer your security questions?

Register again for a new credential. The CRA says you can regain access this way if you forgot your user ID, password or security answers, as long as you still have your existing multi-factor authentication method. Your old CRA user ID is removed.

Signed up with your bank?

If you registered with a Sign-In Partner, you don't have a CRA user ID: sign in with your online banking. Forgotten banking details are reset by your bank, not the CRA.

Step by step

  1. Open the official CRA sign-in page and choose "CRA user ID and password".
  2. Select "Forgot your user ID?".
  3. Enter your social insurance number and date of birth.

    You also need the amount from line 15000 (total income) of your income tax and benefit return from one of the previous 2 tax years. It is on your notice of assessment.

  4. Answer the security questions you chose when you registered.

Related

CRA Phone Number and Contact Numbers (2026): Every Line and Hours The main CRA phone number is 1-800-959-8281 for personal tax and CRA account questions. For benefits like the Canada child benefit call 1-800-387-1193, and for businesses 1-800-959-5525. All three are open Monday to Friday, 8 am to 8 pm Eastern time, and closed on weekends and public holidays. Forgot Your CRA Password? How to Reset It On the official CRA sign-in page, choose "CRA user ID and password", then "Forgot your password?". Enter your CRA user ID, answer your security questions, and create a new password of 8 to 64 characters with upper- and lower-case letters and a number. CRA Account Locked or Revoked: How to Get Back In Too many wrong passcodes lock you out for 30 minutes; three lockouts make it permanent and you must call the CRA. For forgotten credentials or a revoked user ID, register again for a new credential using your existing passcode method. If the CRA locked your account, call 1-800-959-8281.

Frequently asked questions

Where do I find my line 15000 amount?

On your notice of assessment, which you can also view in My Account. It is your total income before deductions.

Sources

North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.