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CRA

1-800-959-8281: CRA Individual Enquiries Line Explained

1-800-959-8281 is the CRA's main line for individuals: personal taxes, your CRA account, security codes, address and personal information changes, payments, and Disability Tax Credit questions. Agents answer Monday to Friday, 8 am to 8 pm Eastern time.

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Use this line for

  • CRA account help: unlocking, security codes, My Account, NETFILE and Represent a Client
  • Updating your address, name or marital status, or reporting a death
  • Your personal tax situation and tax instalments
  • Payments to the CRA and payment arrangements
  • Disability Tax Credit questions and the Canada workers benefit
  • RRSP, Home Buyers' Plan and TFSA questions

Automated options (7 days a week, 6 am to 3 am ET)

Option 2: remittance vouchers or proof of income. Option 3: TFSA and RRSP room. Option 4: refund status and account balance.

Benefit questions such as the Canada child benefit go to 1-800-387-1193 instead.

Phone numbers

CRA individual enquiries

1-800-959-8281

Monday to Friday, 8 am to 8 pm Eastern time

From outside Canada and the U.S.: 1-613-940-8495 (collect calls through an operator)

Related

CRA Phone Number and Contact Numbers (2026): Every Line and Hours The main CRA phone number is 1-800-959-8281 for personal tax and CRA account questions. For benefits like the Canada child benefit call 1-800-387-1193, and for businesses 1-800-959-5525. All three are open Monday to Friday, 8 am to 8 pm Eastern time, and closed on weekends and public holidays. 1-800-387-1193: CRA Benefits Phone Line (CCB, GST/HST Credit) Call 1-800-387-1193 for the Canada child benefit, the GST/HST credit or Canada Groceries and Essentials Benefit, the child disability benefit, and marital status or death notifications for benefits. Agents answer Monday to Friday, 8 am to 8 pm Eastern time; automated payment info runs every day from 6 am to 3 am ET. CRA Hours: When Are CRA Phone Lines Open? The main CRA lines for individuals, benefits and businesses are open Monday to Friday, 8 am to 8 pm Eastern time, and closed on weekends and public holidays. Automated services run 7 days a week from 6 am to 3 am Eastern time.

Sources

North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.