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CRA PIN: How to Create a 6-Digit PIN for Phone Calls

A CRA PIN is a 6-digit number that confirms your identity when you call the CRA individual or benefits lines, so you skip the identity questions. Create it in your CRA account under Security settings, or with an agent at 1-800-959-8281.

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Why set up a PIN

When you call the CRA, the agent must confirm who you are before discussing your file. Usually that means questions about your tax return, which you may not have handy.

With a PIN, the CRA can confirm your identity quickly, so your call is shorter.

Create a PIN by phone

No CRA account? Call 1-800-959-8281 and ask an agent to set one up. You will need to answer questions about your tax account first.

Change or delete your PIN

In your CRA account, go to Security settings, then the PIN section. You can create, edit or delete your PIN there, whichever way you sign in.

Keep it private

Never share your PIN with anyone. The CRA says it will never ask for personal information by email. If a message asks for it, read how to spot a CRA scam.

Step by step

  1. Sign in to your CRA account.

    You need full access. If you are still waiting for your security code, call instead.

  2. Select Security settings on the Welcome page.
  3. Go to Personal Identification Number (PIN) and select Edit.
  4. Create your 6-digit PIN.

    Make it easy for you to remember and hard to guess. Don't use your birth date or address.

Phone numbers

CRA individual enquiries

1-800-959-8281

Monday to Friday, 8 am to 8 pm Eastern time

From outside Canada and the U.S.: 1-613-940-8495 (collect calls through an operator)

CRA benefits enquiries

1-800-387-1193

Monday to Friday, 8 am to 8 pm Eastern time

Related

CRA Phone Number and Contact Numbers (2026): Every Line and Hours The main CRA phone number is 1-800-959-8281 for personal tax and CRA account questions. For benefits like the Canada child benefit call 1-800-387-1193, and for businesses 1-800-959-5525. All three are open Monday to Friday, 8 am to 8 pm Eastern time, and closed on weekends and public holidays. Keep Your CRA Account Secure: Settings, Warning Signs, Hacked Accounts Check your CRA account regularly for changes you did not make, such as a new address, new direct deposit details or a new representative. Use a unique password, add a backup passcode method and turn on email notifications. If you suspect someone got in, call the CRA right away. How to Contact the CRA: Phone, Online Chat, Your Account and Mail You can contact the CRA by phone (1-800-959-8281 for individuals), by live online chat inside My Account, through your CRA account, or by mail to a tax centre. Phone and chat agents are available Monday to Friday, 8 am to 8 pm Eastern time. The CRA has no walk-in offices.

Frequently asked questions

How many digits is a CRA PIN?

6 digits.

Which CRA phone lines use the PIN?

The individual income tax enquiries line and the benefits enquiries line.

I forgot my CRA PIN. What now?

Sign in to your CRA account and edit it in Security settings, or call the CRA and confirm your identity the usual way.

Sources

North Help Desk is an independent guide, not a government website. Rules, amounts and phone hours can change; always confirm on the official page before you act. Spotted something out of date? Tell us.